Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dhananjaysiddharth85@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dhananjaysiddharth85@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dhananjaysiddharth85@gmail.com.

Last Updated: 23 September, 2026

At BLACKVAULT, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how your order is processed, shipped, tracked, and delivered.

1. Shipping Methods

We currently offer the following shipping options:

  • Standard Shipping: [X-X BUSINESS DAYS]
  • Express Shipping: [X-X BUSINESS DAYS] (if applicable)
  • Cash on Delivery (COD): Available for eligible locations (if applicable)

Available shipping methods may vary depending on your delivery location and the products in your order.

2. Order Processing Time

Orders are generally processed within 3-8 business days after payment is successfully received.

For Cash on Delivery orders, processing may begin after the order has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Please note that processing time is separate from the shipping/delivery time.

3. Delivery Timeframes

Once your order has been shipped, estimated delivery times are:

  • Standard Shipping: 3-8 BUSINESS DAYS
  • Express Shipping: 1-3 BUSINESS DAYS

Delivery estimates may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances outside our control.

The delivery timeframe shown at checkout, where applicable, will be the most relevant estimate for your order.

4. Shipping Costs

Shipping charges are calculated based on your order and delivery location.

  • Standard Shipping: [SHIPPING COST]
  • Express Shipping: [SHIPPING COST]
  • Free Shipping: [FREE SHIPPING CONDITION, IF APPLICABLE]

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation containing your tracking number and/or tracking link, where available.

You can use the tracking information to check the current status of your shipment.

Please allow [X-X HOURS] after receiving your shipping confirmation for tracking information to become active.

6. Delivery Issues and Delays

While we work with our shipping partners to deliver orders on time, occasional delays may occur due to circumstances such as:

  • Incorrect or incomplete shipping addresses
  • Courier delays
  • Severe weather
  • Public holidays
  • High-volume periods
  • Operational disruptions
  • Events outside our reasonable control

If your order has not arrived within the expected timeframe, please contact us at dblackvault@gmail.com with your order number so we can assist you.

Incorrect Address

Please ensure that your shipping information is accurate before placing your order.

If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply to resend the package.

7. Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or marked as delivered but you have not received it, please contact us at dblackvault@gmail.com within 10 days of the expected delivery date.

We may need to contact the shipping carrier to investigate the shipment.

For damaged packages, please retain the original packaging and provide photographs or other information requested by our support team.

8. International Shipping

[CHOOSE ONE]

Option A — International Shipping Not Available:
We currently ship only within India. International shipping is not available at this time.

Option B — International Shipping Available:
We offer international shipping to selected countries. International shipping charges and estimated delivery times will be displayed at checkout where available.

Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated.

9. Contact Us

If you have questions about your shipment or delivery, please contact us:

BLACKVAULT
📧 dblackvault@gmail.com
📞 +91 9643827088
📍 Block C5A, Flat No. 307-C, Janakpuri, New Delhi
🌐https://wxc60d-w0.myshopify.com

We're happy to help with any shipping-related questions.